Troubleshooting
Zoom troubleshooting
Resolve common Zoom connection, authorization, and meeting-creation problems in Autiq.
Cannot connect Zoom
- Confirm the Zoom app is configured as a user-managed OAuth application.
- Confirm the redirect URL matches https://autiqlab.com/api/integrations/zoom/callback.
- Confirm the server has the Development or Production Client ID and Client Secret for the environment being tested.
- Confirm the required meeting and user scopes are present.
Autiq asks me to reconnect
- The authorization may have expired or been revoked. Use Reconnect Zoom and complete a fresh OAuth authorization.
Meeting is not created
- Confirm Zoom is connected.
- Confirm the topic and start time are valid.
- Confirm the connected Zoom user can create meetings.
- Reconnect the account if the authorization is no longer valid.