Troubleshooting
AI receptionist troubleshooting
Resolve common receptionist call, voice, knowledge, phone-number, and transfer problems.
Receptionist is not answering
- Confirm a business phone number is assigned.
- Confirm the receptionist is active.
- Confirm the configured voice is valid.
- Confirm the trial or subscription is active.
Receptionist gives the wrong answer
- Review the business knowledge for conflicting information.
- Remove outdated instructions.
- Add the exact customer-facing answer that should be used.
- Retest the question after updating the configuration.
Transfer is not working
- Confirm the staff member is active.
- Confirm the phone number is correct.
- Confirm the primary/routing configuration.
- Test with an actual inbound call.
Related documentation
Receptionist setup
Configure your receptionist identity, greeting, business knowledge, voice, and call-routing behavior.
Staff transfers
Connect the AI receptionist to the existing Autiq staff directory for human call transfers.
Staff
Manage the existing staff directory used by call transfers, team views, and supported routing workflows.