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DocumentationTroubleshootingAppointment troubleshooting

Troubleshooting

Appointment troubleshooting

Resolve common appointment availability, booking, and calendar coordination problems.

No available slot

  • Check whether a scheduled or confirmed appointment blocks the slot.
  • Confirm the requested time is inside the business scheduling window.
  • Confirm the requested start time is supported.

Booking failed

  • Confirm the requested date and time are valid.
  • Confirm the booking API returned success before telling the customer the appointment is booked.
  • Review calendar integration settings when external calendars are involved.

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