AI Receptionist
Receptionist setup
Configure your receptionist identity, greeting, business knowledge, voice, and call-routing behavior.
Configure identity
- 1Open the AI Receptionist settings in the dashboard.
- 2Choose the receptionist name and supported voice.
- 3Review the desired communication style and language.
Configure the greeting
- 1Write a clear opening that identifies the business and invites the caller to explain the reason for the call.
- 2Keep it short enough that customers can quickly begin speaking.
- 3Test the greeting through a real inbound call.
Add business knowledge
- 1Add services, products, policies, hours, FAQs, and customer-facing instructions.
- 2Remove contradictory or obsolete information.
- 3Test questions whose answers depend on the new information.
Configure human handoff
- 1Maintain transfer destinations through the existing Staff page.
- 2Keep active staff records current.
- 3Designate a primary staff member when appropriate.
- 4Test at least one transfer before launch.
Related documentation
Business knowledge
Give Autiq the facts and customer-facing instructions it needs to represent your business accurately.
Voice & personality
Choose a current Vapi Voice Library voice and guide how the receptionist communicates.
Staff transfers
Connect the AI receptionist to the existing Autiq staff directory for human call transfers.