AI Receptionist
Business knowledge
Give Autiq the facts and customer-facing instructions it needs to represent your business accurately.
Include
- Business name and short description.
- Services, products, features, and eligibility information.
- Operating hours and appointment rules.
- FAQs and approved answers.
- Policies such as cancellations, requirements, or escalation rules.
- Contact details and human handoff instructions.
Avoid
- Contradictory instructions.
- Outdated prices, services, hours, or staff information.
- Passwords, API keys, OAuth secrets, or other credentials.
- Promises the business cannot actually fulfill.
Keep knowledge current
Treat the knowledge base like operational documentation. When a service, policy, staff member, or booking rule changes, update the Autiq configuration and retest the relevant customer conversations.