AI Receptionist
AI Receptionist
Turn Autiq into a digital front desk for customer calls, questions, appointments, lead capture, and human handoff.
Overview
The AI Receptionist is Autiq's customer-facing voice workflow. It is designed to answer inbound business calls, understand what the caller needs, use the configured business context, perform supported actions, and escalate to staff when human assistance is appropriate.
Supported actions
- Answer configured business questions.
- Check appointment availability.
- Create supported appointments.
- Capture customer information in supported workflows.
- Transfer calls to active staff members.
- Use connected tools when the business has authorized them.
Boundaries
The receptionist should not invent policies, availability, services, prices, or staff information. It should rely on business knowledge and supported tools and escalate when the configured workflow does not provide enough information.
Related documentation
Configure your receptionist identity, greeting, business knowledge, voice, and call-routing behavior.
Give Autiq the facts and customer-facing instructions it needs to represent your business accurately.
Understand the inbound call lifecycle and the actions Autiq can take while handling a caller.