Privacy Policy

1. Introduction

Autiq ("Autiq", "we", "us", or "our") provides an AI-powered receptionist, customer relationship management, appointment management, communication, and business automation platform for businesses.

This Privacy Policy explains how we collect, use, store, protect, and disclose information when you use the Autiq platform, website, applications, APIs, and related services (collectively, the "Services").

By using the Services, you acknowledge the practices described in this Privacy Policy.

2. Information We Collect

2.1 Account Information

When you create an Autiq account, we may collect information such as your name, email address, business name, business contact information, account credentials, role, and other information required to establish and manage your account.

2.2 Business and Customer Information

Businesses using Autiq may enter or connect information relating to their customers, including names, telephone numbers, email addresses, appointment information, notes, communication history, preferences, and other information necessary for providing business services.

2.3 Communications

Depending on the features enabled by a business, Autiq may process telephone calls, messages, appointment communications, follow-up communications, and related metadata.

Where applicable, calls or communications may be processed by third-party telecommunications, voice, messaging, or artificial intelligence service providers used to deliver the requested functionality.

2.4 Social Media Accounts

If a business chooses to connect a social media account to Autiq, we may receive information and permissions provided by that platform through its authorization process.

This may include Facebook Pages, Instagram Business or Professional accounts, account identifiers, page information, messages, comments, publishing permissions, and other information permitted by the applicable platform and authorized by the business.

Autiq only requests and uses permissions necessary for the features the business chooses to enable.

2.5 Website and Integration Information

When a business connects a website or third-party service to Autiq, we may process the information necessary to establish and operate that integration.

2.6 Technical Information

We may automatically collect technical information such as IP address, browser type, device information, operating system, approximate location derived from technical information, log information, timestamps, and information about how the Services are used.

3. How We Use Information

We may use information to:

• Provide and operate the Autiq Services.
• Create and manage user and business accounts.
• Answer and manage customer communications.
• Schedule, reschedule, and manage appointments.
• Provide AI receptionist functionality.
• Send authorized reminders and follow-up communications.
• Connect and operate third-party integrations.
• Publish or manage content when specifically authorized.
• Authenticate users and protect accounts.
• Detect, prevent, and investigate fraud, abuse, or security incidents.
• Maintain, troubleshoot, and improve the Services.
• Provide customer support.
• Process payments and manage subscriptions.
• Comply with applicable legal obligations.

4. Artificial Intelligence

Autiq uses artificial intelligence and automated technologies to provide features such as AI receptionists, conversation handling, appointment assistance, customer communications, and business automation.

Information processed by AI features may include information supplied by the business, customer communications, appointment information, and other information necessary to perform the requested task.

AI-generated responses may occasionally be inaccurate. Businesses remain responsible for reviewing and configuring automated workflows appropriately for their operations.

5. Facebook and Instagram Data

If you connect Facebook, Instagram, or another Meta service to Autiq, information may be received through Meta's APIs according to the permissions you authorize and the applicable Meta policies.

Autiq does not sell Facebook or Instagram information to advertisers or unrelated third parties.

Connected social accounts can be disconnected by the business through available Autiq settings or through the applicable third-party platform.

When a connected social account is disconnected, Autiq will stop accessing that account through the connection, subject to information that must be retained for legitimate business, security, legal, or accounting purposes.

6. Data Sharing

We may share information with service providers that help us operate Autiq. These providers may include cloud hosting, authentication, database, telecommunications, voice AI, messaging, payment, analytics, security, and integration providers.

Service providers receive information only to the extent reasonably necessary to provide their services to us or to you.

We may also disclose information when required by law, legal process, governmental request, or when reasonably necessary to protect the rights, safety, security, or property of Autiq, users, customers, or others.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction.

No internet-based service can guarantee absolute security. Businesses and users are responsible for maintaining the security of their account credentials and access devices.

8. Data Retention

We retain information for as long as reasonably necessary to provide the Services, maintain business records, resolve disputes, enforce agreements, comply with legal obligations, and protect the security of the platform.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

9. Data Deletion

Users may request deletion of their Autiq account and associated personal information, subject to information that we are required or permitted to retain under applicable law or for legitimate business purposes.

Requests may be submitted through the contact information provided below.

10. Third-Party Services

Autiq may integrate with third-party services. Those services operate under their own privacy policies and terms. We encourage users to review the policies of services they connect to Autiq.

11. Cookies and Similar Technologies

Autiq may use cookies, authentication tokens, local storage, and similar technologies to maintain sessions, remember preferences, secure accounts, analyze service usage, and provide requested functionality.

12. Children's Privacy

The Services are intended for businesses and their authorized users and are not directed toward children. We do not knowingly collect personal information directly from children for the purpose of providing an Autiq account.

13. International Data Transfers

Depending on the services and infrastructure used, information may be processed or stored in countries other than the country in which you or your customers reside.

By using the Services, you acknowledge that information may be transferred and processed in jurisdictions where our service providers operate, subject to applicable legal requirements.

14. Your Rights

Depending on applicable law, you may have rights relating to your personal information, including rights to access, correct, delete, restrict, or object to certain processing.

To exercise an applicable right, contact us using the information below.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we may update the date shown at the beginning of the policy and provide additional notice where appropriate.

16. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy or data deletion request, contact:

Autiq
Website: https://autiqlab.com
Email: privacy@autiqlab.com